GENERAL HOUSE RULES FOR @GREYS GUESTHOUSE
1. Check in time is 2pm (14:00 hrs), after 5pm (17:00 hrs) only on request and late fees may apply
2. Check out time is 10am (10:00 hrs)
3. Please note that we do not have night staff on duty. Our staff hours are from 07:00 to 17:00 each day. For emergencies please use this mobile number 066 568 7904
4. In the interest of security, please lock all the doors as you leave (do not forget to lock both the inside and outside doors).
5. Please switch off lights when you are the last to leave a (sanitary / bathroom) room
6. Please remember that @ Greys facilities are for paying guests only. Unfortunately, no visitors are allowed.
7. @ Greys Guesthouse is a strictly non-smoking zone. Please smoke outside and make use of the ashtrays, please no cigarette buds in plants/ pots etc. If caught smoking in the building or/and in any rooms a R500.00 penalty fee will be charged, and you will be asked to leave the property without any refund on your stay.
8. Please consider fellow guests and neighbours and keep the noise levels down. We need to really emphasize that we cannot accept a group ‘taking over the house’, being noisy, partying and being a nuisance to the other guests. For group bookings we take a 50% deposit on the full amount of the group booking, for any broken items or other nuisance caused.
9. We have 8 onsite parking slots, one for each room. Other vehicles need to park across the road. We advise guests to take all their valuables out of their cars. @Greys Guesthouse is not responsible for any loss/ damage/ break-ins or fines related to cars of guests.
10. Eating and drinking in the bedrooms is not allowed and we also trust that guests don’t take glasses from the kitchen to the rooms. We have glasses in each room and water jugs for water during the night.
11. Our communal area, dining room and kitchen, are at the entrance and next to reception. We therefore have a policy that the communal area must stay a tranquil, clean and a peaceful area.
12. @ Greys Guesthouse is not responsible for any damage, loss or stolen personal belongings. Please always keep your valuables safe and lock all the doors when leaving your room.
13. Please remember that settlement for a stay @ Greys Guesthouse is on a strictly “cash only” basis, unless full 100% upfront payment is done before check-in via EFT.
14. Please refrain from hanging towels and clothing over the beds. Hooks have been provided.
15. We do not allow own washing in for instance (bathroom) wash basins and hanging of washing around the property. If washing and ironing is required, we offer a paid laundry service.
16. @ Greys Guesthouse is not responsible for loss or damage to clothes. If colours require separate washing, please ask @ Greys Guesthouse reception staff and hand in separated.
17. Own ironing (on beds) is not allowed.
18. @ Greys Guesthouse can provide free Wi-Fi at a 10mg speed. We kindly request that no oversized files or photos be downloaded as this will compromise the speed as well as the ability to offer this service for free. Kindly request at reception for the password.
19. We have water restrictions in South Africa. We therefore ask all our guests to take this into consideration and be responsible when using water.
20. On your arrival you will be given a set of keys as well as a remote for the front gate. Please remember to leave the keys at reception when you depart. A R500 fine will be charged if keys are not handed in.
Terms & conditions @ Greys Guesthouse
Deposit policy:
The provision of services at @ Greys Guesthouse is subject to availability. In cases of unavailability, @ Greys Guesthouse will refund the client in full within 30 days.
A 50% deposit is payable on confirmation of your reservation. (PLEASE NO CASH TRANSFERS, if you insist on cash transfer instead of EFT the additional banking fees will be charged to your account in cash upon arrival. Also, any additional transfer costs, from other currencies/ countries, will be charged to the guest in cash upon arrival) If booked within 7 days prior to arrival full 100% deposit is to be paid in order to confirm the booking. Only after proof of payment is received by @ Greys Guesthouse, the reservation will be confirmed.
Reservations without 50% (100% within 7 days) deposit payment and proof of payment are not confirmed bookings and will be declined upon arrival. The remaining 50% is due on arrival in cash. For group bookings a 75% deposit is payable on conformation of your reservation, the remaining 25% is due on arrival.
Cancellation policy:
In the event of notification of cancellation, the following cancellation fee shall apply on the full booking:
- 30 days prior to arrival: 10% cancellation fee
- 7 days prior to arrival: 50% cancellation fee
- Less than 7 days prior to arrival or no-show: 100% cancellation fee, No Refund and you lose your booking automatically
*Please note: on all cancellations a R200 administration fee will be charged, also when within the cancelation term*
Tips / Gratuity:
We are proud to introduce the very capable and friendly team at @Greys Guesthouse. Your comfortable and enjoyable stay are their priority. You are welcome to leave them a gratuity if you wish. It is always highly appreciated, but not compulsory.
We friendly request you to hand it over to them personally so that they can thank you personally. We trust you distribute it equally between them and if one of them is on leave that day their share can be left at reception, to hand it over to them the next day.